Delivery Terms FAQs

Your Order

At Flowerstodubai.com, we pride ourselves on our reliable same-day delivery service and guarantee same-day delivery if you place an order by 6 pm, all days of the week. If you require further information, please contact us.

How do I know you received my order?

An email confirmation of your order will be sent to the email address you have provided us. If you don’t receive an email confirmation, please contact us.

Can I make changes to my order?

You will need to call contact us to request changes to your order. To ensure no additional charges are incurred, any changes must be made before 2:30 pm UAE time, one day before the set delivery date. Please note that during special calendar events, Flowerstodubai.com reserves the right to not accept changes to any orders.

Deliveries

We deliver to almost all areas in Dubai City. However, there are some areas not covered by our standard delivery service. In these circumstances, we will contact and advise you accordingly. Depending on the order's destination, we cannot guarantee same-day delivery if you place your order before 6:00 pm.

General Enquiries

Please use the contact form on our website.

Will my flowers look like the picture?

Our flowers are sourced from 6-7 countries around the world. Sometimes, due to seasonal or availability constraints, suitable substitutions will be made, and appearance might vary.

Refunds

Requests for refunds if you're not happy with your flowers will be handled by our customer service agents on a case-by-case basis and will be at the sole discretion of our customer service agents.

Questions Not Listed?

Please contact us using our contact us page.

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