Norme sulla Privacy e sui Cookie
Privacy & Cookie Policy
Last updated: June 2026
1. Who We Are
This website, flowerstodubai.com, is operated by Flowers to Dubai, a flower and gift delivery business based in Dubai, United Arab Emirates. We deliver fresh flowers and gifts across the UAE.
If you have any questions about this policy or how we handle your data, please contact us:
- Phone / WhatsApp: +971 50 586 1001
- Website: flowerstodubai.com
2. What Information We Collect
When you place an order, create an account, or contact us, we may collect:
- Your name and the recipient name
- Delivery address and any special delivery instructions
- Email address and phone number
- Payment information (processed securely by our payment provider — we do not store full card details)
- Order history and preferences
- Any personalised message you include with your order
- Your IP address and browser information collected automatically when you visit our site
3. How We Use Your Information
We use your information to:
- Process and fulfil your order and arrange delivery
- Send you an order confirmation and delivery updates by email or WhatsApp
- Respond to your enquiries and customer service requests
- Improve our website and product range based on browsing behaviour
- Send you promotional offers and news if you have opted in — you can unsubscribe at any time
- Comply with our legal obligations under UAE law
4. Legal Basis for Processing
We process your personal data in accordance with the UAE Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data (PDPL). Our lawful bases for processing are:
- Contract: processing is necessary to fulfil your order
- Legitimate interests: to improve our services and communicate with existing customers
- Consent: for marketing emails and non-essential cookies, where we ask for your permission
5. Sharing Your Information
We do not sell your personal data. We may share it only with:
- Delivery team: our drivers receive your name, phone number and delivery address to complete your order
- Payment processors: your payment details are handled securely by our payment gateway provider
- Analytics providers: anonymised usage data is shared with Google Analytics to help us understand how our site is used
- Legal authorities: if required by UAE law or a court order
All third parties we work with are required to keep your data secure and use it only for the purpose we specify.
6. Data Retention
We retain your order and account information for as long as necessary to provide our services and comply with UAE tax and commercial record-keeping requirements (typically up to 5 years). You may request deletion of your account at any time by contacting us.
7. Your Rights
Under the UAE PDPL you have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate data
- Request deletion of your data where we have no legal obligation to retain it
- Withdraw consent for marketing communications at any time
- Lodge a complaint with the UAE competent authority if you believe your rights have been violated
To exercise any of these rights, contact us on +971 50 586 1001 or through our website.
8. Security
We use industry-standard security measures including SSL encryption on all pages, secure payment processing, and restricted access to customer data within our team. While we take every reasonable precaution, no transmission over the internet is 100% secure.
9. Cookies
Cookies are small text files stored on your device when you visit our website. We use cookies to keep your shopping cart active, remember your preferences, and understand how visitors use our site.
Essential Cookies
These are required for the website to function and cannot be switched off.
| Cookie | Purpose | Duration |
|---|---|---|
| PHPSESSID | Maintains your session while you browse | Session |
| FORM_KEY | Security token to prevent forged form submissions | Session |
| MAGE-CACHE-SESSID | Links your browser to your cached session data | Session |
| MAGE-CACHE-STORAGE | Stores local browser cache of site sections | 1 year |
| PRIVATE_CONTENT_VERSION | Ensures personalised content (cart, wishlist) loads correctly | 1 year |
| X-MAGENTO-VARY | Enables personalised full-page caching on the server | Session |
| PERSISTENT_SHOPPING_CART | Remembers your cart if you leave and return | 1 year |
| USER_ALLOWED_SAVE_COOKIE | Records your cookie consent preference | 1 year |
| STORE | Remembers your chosen language and store view | 1 year |
| GUEST-VIEW | Allows guests to view and manage their orders | 1 day |
Analytics Cookies
These help us understand how visitors interact with our website so we can improve it.
| Cookie | Provider | Purpose | Duration |
|---|---|---|---|
| _ga | Google Analytics | Distinguishes unique visitors | 2 years |
| _ga_* | Google Analytics | Maintains analytics session state | 2 years |
| _gid | Google Analytics | Identifies user sessions | 24 hours |
| _gat | Google Analytics | Throttles request rate | 1 minute |
Managing Cookies
You can control or disable cookies through your browser settings. Note that disabling essential cookies will affect the functionality of the website including your ability to add items to your cart and place orders. Links to browser cookie settings:
10. Links to Other Websites
Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their policies before sharing any personal information.
11. Changes to This Policy
We may update this policy from time to time. Any changes will be posted on this page with an updated date. We encourage you to review this page periodically.
12. Contact Us
For any privacy-related questions or to exercise your data rights, please contact us by phone or WhatsApp on +971 50 586 1001.