Privacy Policy

FlowersToDubai.com is committed to protecting your privacy and personal data. This policy explains what information we collect, how we use it and how we protect it when you use our website or place an order with us.

Information We Collect

• Personal details such as your name, email address and phone number when you register or place an order
• Delivery address and recipient details provided at checkout
• Payment information — processed securely by our payment providers. We do not store card numbers on our servers
• Browsing behaviour, device information and preferences collected via cookies
• Communications you send us via email, WhatsApp or our contact form

How We Use Your Information

• To process, fulfil and deliver your orders
• To send order confirmations and delivery updates via email or WhatsApp
• To respond to your enquiries and provide customer support
• To send promotional offers and newsletters — only if you have opted in
• To improve our website, products and services
• To comply with our legal and regulatory obligations in the UAE

Data Security

We use industry-standard SSL (Secure Socket Layer) encryption to protect all data transmitted through our website. Payment processing is handled by trusted third-party providers who are PCI DSS compliant. We regularly review our security practices to keep your data safe.

Cookies

We use cookies to improve your browsing experience, remember your preferences and analyse website traffic. You can control or disable cookies through your browser settings. Please note that disabling cookies may affect the functionality of some parts of our website.

Sharing Your Data

We do not sell, rent or trade your personal data to any third parties for marketing purposes. We may share necessary information with trusted delivery partners and payment processors solely to fulfil your order. These partners are bound by strict confidentiality agreements.

Data Retention

We retain your personal data only for as long as necessary to provide our services and comply with legal obligations. You may request deletion of your account and associated data at any time by contacting us.

Your Rights

You have the right to access, correct, update or request deletion of your personal data at any time. To exercise any of these rights please contact us at Contact Us or call +971 50 586 1001.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date. We encourage you to review this policy periodically.

Last updated: May 2025